Shipping policy

Effective Date: 01 July 2026 Last Updated: 23 August 2026

1. Shipping & Dispatch

• Origin & Local Pickup: All B108 products are designed, finished, and dispatched from our Sydney studio. Sydney local pickup is available by prior arrangement - please select local pickup at checkout and contact shop@b108.design to coordinate.
  
  
• Order Cut-off: Order cut-off time for same-day processing: 2:00 PM Australia/Sydney (AEST).
  
  
• Domestic (Australia): Standard delivery is available via Australia Post.
  
  
• International: Currently we only ship to Australia.

Estimated Delivery Times & Rates

2. Returns & Exchanges Policy

For full details on returns, exchanges, and store credit, please review our official Refund Policy 

3. Damaged Items

If your product or package arrives damaged, please contact us within 7 days at shop@b108.design with your order number and photos of the issue so we can investigate as soon as possible.

4. Missing Items

If your tracking information has not updated for 7 business days, or your parcel arrives with items missing, please email shop@b108.design with your order number. We will immediately lodge an enquiry with Australia Post on your behalf and ensure a replacement or full refund is provided once the parcel is confirmed lost or damaged by the carrier.