Shipping policy
Effective Date: 01 July 2026 | Last Updated: 26 August 2026
1. Shipping & Dispatch
- Origin: All B108 Design products are handcrafted, finished, and dispatched directly from our Sydney studio via Australia Post.
- Order Cut-Off Time: 2:00 PM AEST (Sydney Time) for same-day processing and dispatch. Orders placed after 2:00 PM AEST will be processed on the following business day.
- Handling Time: 0 Business Days (Same-day dispatch for orders placed before 2:00 PM AEST).
- Domestic (Australia): Nationwide delivery is available via Australia Post.
- International: Currently we only ship within Australia.
Estimated Delivery Times & Rates
| Shipping Location | Carrier & Method | Handling Time | Estimated Transit Time | Rate |
|---|---|---|---|---|
| Australia (Nationwide) | Australia Post Standard | 0 Business Days | 3–5 business days | $20.00 Flat Rate |
2. Order Tracking
Once your order is dispatched, you will receive an automated shipping confirmation email containing your Australia Post tracking number and tracking link. You can track your parcel's journey directly via Australia Post or by contacting us at shop@b108.design.
3. Returns & Exchanges Policy
For full details on change-of-mind returns, exchanges, faulty items, and warranties, please review our official Refund Policy.
4. Damaged Items
If your product or package arrives damaged, please contact us within 7 days at shop@b108.design or via our contact form with your order number and photos of the issue so we can resolve it promptly.
5. Missing Items & Non-Delivery
If your tracking information has not updated for 7 business days, or your parcel arrives with items missing, please email shop@b108.design or submit a request via our contact form with your order number. We will immediately lodge an official enquiry with Australia Post on your behalf and ensure a replacement or full refund is provided once the parcel is confirmed lost or damaged by the carrier.